Refund Policy — Bizbuddy

Plain Language Summary

Quick Read

✓When can you get a refund? Only within the first 7 days of buying a paid plan, and only if the software itself genuinely does not work after we have had a chance to fix it.
✓Change of mind? No. This is a technology product and the 7-day window is for genuine software failures only.
✓What counts as a genuine failure? WhatsApp orders not coming through, the AI completely not working, or you cannot access your account at all and it is our fault.
✓Our process: Email us with evidence. We investigate within 3 to 5 days and if your claim is valid we refund within 7 to 10 business days.
✓Will we be fair? Yes. We check our server logs and system data objectively. If the failure is on our end, you get your money back.

How the Refund Process Works

1. Submit

Email info@bizbuddyco.com within 7 days with evidence

2. Acknowledge

We confirm receipt within 24 business hours

3. Investigate

Technical review within 3 to 5 business days

4. Decision

Refund within 7 to 10 business days if approved

Am I Eligible for a Refund?

All three conditions below must be met simultaneously for a refund to be considered.

Timing Condition

Your refund request is submitted within 7 calendar days from the date your first payment for a new paid Subscription is confirmed.

Material Platform Failure

You can demonstrate with evidence that the Platform materially failed to deliver its core promised functionality. Minor bugs or cosmetic issues do not qualify.

Prior Support Report

You reported the issue to our support team at info@bizbuddyco.com before or simultaneously with the refund request, giving us a reasonable opportunity to investigate and attempt to fix it.

A valid claim exists where Bizbuddy is technically unable to resolve within 48 hours of a support report any of the following:

Complete and persistent failure of WhatsApp order reception
Complete and persistent failure of the AI Engine across repeated clearly worded attempts
Complete and persistent failure of the receipt printing integration (where included in your plan)
Inability to access your Platform dashboard due to a verified server-side technical failure

Change of Mind

Deciding not to continue for personal or strategic reasons unrelated to platform performance.

External Technical Failures

Your internet connection, device issues, WhatsApp account restrictions by Meta, or Meta-wide outages.

Active Use of Platform

Having already processed live orders constitutes acknowledgment that the Platform is functional.

Post-Window Requests

Any refund request submitted after the 7-day window has expired will not be considered.

Subscription Renewals

Refunds apply to initial payment only. Renewal billing cycles are not eligible.

Client-Side Configuration Errors

Incorrect WhatsApp number linking, missing menu setup, or wrong API credentials on your side.

Email info@bizbuddyco.com within the Refund Window using the subject line:

Refund Request -- [Your Business Name] -- [Date of Payment]

Your email must include:

Your full business name and the email address registered on your account
The exact date of payment and the Subscription plan purchased
A clear and specific description of the Platform failure you experienced
Supporting evidence such as screenshots, screen recordings, WhatsApp chat logs, or error messages

All refunds are processed in Pakistani Rupees (PKR) to the original payment method used at the time of Subscription. Bizbuddy is not responsible for any bank processing fees, currency conversion charges, or payment gateway delays imposed by the Client's financial institution.